Our AML and Verification Policy
We hold licence 8048/JAZ2020-013 issued by the Curaçao gaming authority, and that licence places clear anti-money-laundering (AML) obligations on us. This page explains, in plain terms, what we check, when we check it and what we need from you.
Our Commitment to AML Rules
Money laundering is the attempt to make funds from criminal activity appear legitimate, often by moving them through gambling accounts. We are legally required to prevent this, and we treat the obligation seriously rather than as a formality.
Our AML programme is built on the licence conditions set by the Curaçao authority: we must know who our players are, understand where their funds come from, and report suspicious activity to the relevant authorities. Every department at Aladdinsgold Casino, from payments to customer support, works under these internal rules, and our staff receive regular training on them.
When We Verify Your Identity
We verify your identity at three points: at registration, where we run basic electronic checks against your details; before your first withdrawal; and at any point afterwards if thresholds are crossed or something in your account activity requires a second look.
Identity verification before the first withdrawal is mandatory, and we cannot release funds until it is complete. The documents we need are listed below.
- Government-issued ID: passport, driving licence or national identity card, valid and showing your photo, full name and date of birth.
- Proof of address: a utility bill, bank statement or official letter dated within the last 3 months, showing your name and residential address.
- Proof of payment method: a photo of the card used (masking the middle digits and CVV), or a screenshot of your e-wallet or crypto wallet showing your name or account details.
How Verification Works Step by Step
Documents you upload are transmitted over encrypted connections and stored on access-controlled servers. Only authorised compliance staff can view them, and we never share them with third parties except where the law requires it.
- Open the verification section of your account and select the document type requested.
- Upload the original document, uncropped and with all four corners visible.
- Wait for our compliance team to review it, typically within 48 hours.
- If anything is unclear, we will contact you by email at [email protected] with specific instructions.
- Once approved, your account is marked as verified and withdrawals are released.
When We Ask for Source of Funds
Source of funds means evidence of where the money you deposit actually comes from, for example a salary, pension, business income or the sale of an asset. It is different from source of wealth, which describes how you accumulated your assets overall.
We may request source-of-funds evidence when your deposits exceed what a typical leisure player would spend, when your betting pattern changes sharply, or when our monitoring flags a transaction that does not fit your profile. Acceptable evidence includes recent payslips, bank statements or tax documents.
This is not an accusation of any wrongdoing. It is a standard licence requirement that applies to all operators, and it protects you as much as it protects us. The faster you respond, the faster we resolve the review.
How We Monitor Transactions
Every deposit and withdrawal on our platform passes through automated and manual checks. Our systems look at amounts, frequency, payment methods and patterns relative to your verified profile, and any anomaly is escalated to our compliance team for review.
We operate a same-method withdrawal rule: as a default, funds are returned to the same card, wallet or crypto address used for the deposit. If a method is unavailable for withdrawal, we return funds by bank transfer to an account in your own name.
The limits that apply to your transactions are summarised below.
| Transaction | Limit or rule |
|---|---|
| Minimum deposit | 10 GBP |
| Minimum withdrawal | 20 GBP |
| Maximum withdrawal | 4,500 GBP per week |
| Withdrawal processing time | 24 hours once verification is complete |
| Fees | No fees; first withdrawal per month free, subsequent withdrawals may incur a 2% fee up to 10 GBP |
What Happens if Verification Fails
If you do not provide the requested documents, or the documents cannot be validated, we must suspend the affected functions of your account. In practice this means withdrawals are held, and in serious cases we may suspend the account entirely until the review concludes.
There is a path back at every stage: contact us at [email protected] or through 24/7 live chat, and our team will tell you exactly what is missing. If we conclude that an account presents an unacceptable AML risk, we are obliged to close it and, where required, report the matter to the authorities. Legitimate funds in a closed account are returned to you by an approved method.
How Long We Keep Your Documents
We retain verification records and transaction data for the period required under our Curaçao licence, which generally means at least five years after the end of the business relationship or after the date of the last transaction. This retention is a legal obligation, not a marketing choice, and it allows regulators and auditors to reconstruct our decisions if required.
Once the retention period expires, documents are securely destroyed. You may request information about what we hold about you at any time by writing to [email protected].
Frequently Asked Questions
Why do I need to verify my identity before my first withdrawal?
Our Curaçao licence requires us to confirm that every player is who they claim to be and is of legal gambling age. Verification before the first withdrawal also prevents fraud and money laundering on our platform.
How long does verification take?
Up to 48 hours from the moment we receive clear, complete documents. If anything is unreadable or missing, we will contact you by email with specific instructions.
Can I withdraw to a different method than I deposited with?
As a default, no. Funds are returned to the same card, wallet or crypto address used for the deposit. If that method cannot receive withdrawals, we send funds by bank transfer to an account in your own name.
What is source of funds and when will you ask for it?
Source of funds is evidence of where your deposited money comes from, such as payslips or bank statements. We request it when deposits exceed typical leisure levels or when monitoring flags activity that does not fit your profile.
What happens if I refuse to send documents?
Withdrawals are suspended and, depending on the circumstances, the account may be suspended as well. You can resolve this at any time by contacting our compliance team via live chat or [email protected].