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Our Terms and Conditions

These Terms and Conditions govern your use of our platform at aladins-gold.uk, operated by Aladdins Gold N.V. under licence 8048/JAZ2020-013 issued by the authorities of Curaçao. Please read them carefully before registering an account.

Accepting Our Terms

By opening an account with us you confirm that you have read, understood and accepted these Terms and Conditions in full. Acceptance takes effect the moment you complete registration and tick the confirmation box during sign-up. If you do not agree with any part of these terms, you must not register or play on our platform.

We may update these terms from time to time. Continued use of your account after we publish a revised version constitutes acceptance of the changes. Nothing in these terms reduces rights you hold under applicable consumer protection law in your jurisdiction.

Who May Register

You must be at least 18 years old, or the legal minimum gambling age in your country of residence if higher, to open an account. We reserve the right to request proof of age at any point and to suspend play until documents are provided.

Residents of the United States, France, the Netherlands, Belgium, Spain, Italy, Denmark, Sweden, Israel and Australia may not hold an account with us. One account per person, per household and per IP address is permitted. Duplicate accounts will be closed and associated balances may be forfeited.

  • You must register with accurate personal details matching your identity documents.
  • You must use a payment method registered in your own name.
  • You are responsible for keeping your login credentials confidential and for all activity under your account.
  • You must not access our platform from a restricted jurisdiction, whether directly or through a VPN or proxy.

Deposits and Withdrawals

We accept Visa Debit, Mastercard Debit, Trustly, Paysafecard, Apple Pay, PayPal, Skrill, Neteller, MiFinity, Jeton, Google Pay and the cryptocurrencies Bitcoin, Ethereum, Litecoin and Tether for deposits. The minimum deposit is 10 GBP and funds are credited to your account immediately except where a provider delays settlement.

For withdrawals you may use Visa Debit, Mastercard Debit, Trustly, Skrill, Neteller, Bank Transfer, Bitcoin, Ethereum or Tether. The minimum withdrawal is 20 GBP, the weekly maximum is 4,500 GBP, and we aim to process requests within 24 hours. Your first withdrawal in a calendar month is free; subsequent withdrawals may carry a 2% fee capped at 10 GBP.

  • We must verify your identity before your first withdrawal. KYC requires a government-issued ID, proof of address dated within the last 3 months and proof of ownership of your payment method. Verification takes up to 48 hours.
  • Withdrawals are normally paid back to the same method used for deposit. Where this is technically impossible we will agree an alternative with you.
  • Accounts dormant for 12 consecutive months may be charged an administrative fee and accounts dormant for 24 months may be closed after notice, with any remaining balance returned to you.

Bonus Rules at Aladdinsgold Casino

All bonuses and promotions on our platform, including welcome offers, reload bonuses, cashback and tournament prizes, are subject to these general rules and to any specific conditions published alongside each offer. Where a promotion states terms of its own, those terms apply in addition to the rules below.

Bonus funds are not withdrawable cash. They convert to real funds only after the stated wagering requirement is met in full. Wagering contributions vary by game type and are published on each promotion page.

  • Wagering requirements must be completed within the validity period stated in the offer; unused bonus funds and related winnings expire afterwards.
  • While an active bonus is running, the maximum permitted bet per spin or round is limited. Bets above this limit void the bonus and any winnings derived from it.
  • Certain games are excluded or contribute at a reduced rate while a bonus is active. Playing excluded games with bonus funds voids the bonus.
  • One bonus may be active per account at a time, and each offer may be claimed once per person, household or payment method.
  • We may withhold winnings and cancel bonuses where we detect misuse, including low-risk betting patterns designed to extract bonus value.

Prohibited Conduct

We operate our platform in good faith and expect the same from every player. The following conduct is strictly prohibited and will result in account suspension, confiscation of balances and, where we believe an offence has occurred, referral to the relevant authorities.

Prohibited conduct includes but is not limited to fraud of any kind, chargebacks and reversed withdrawals, opening multiple accounts to claim repeated bonuses, collusion with other players to manipulate outcomes, and the use of bots, automated software or any tool that interferes with normal play.

Deliberately masking your location through a VPN, proxy or similar technology to access our platform from a restricted jurisdiction constitutes a material breach of these terms. We may request additional verification documents whenever we have reasonable suspicion of such conduct.

Setting Limits and Self Exclusion

You may set daily, weekly or monthly deposit limits, loss limits and session reminders on your account at any time through your profile or by contacting our support team. Limit reductions take effect immediately; increases take effect after a cooling-off period to prevent impulsive decisions.

You may request self-exclusion for a fixed period or permanently. During self-exclusion we will close your account, return any withdrawable balance and block marketing communications to you. We will also take reasonable steps to prevent new accounts being opened by you during the exclusion period.

Where we notice patterns of play suggesting gambling-related harm, we may contact you, apply protective limits to your account or, in serious cases, suspend play pending a review. Support organisations we signpost include GamCare, BeGambleAware and GAMSTOP.

Closing Your Account and Disputes

You may close your account at any time by writing to [email protected] or via live chat, available 24 hours a day. We will confirm closure and return your withdrawable balance using your verified payment method within the standard withdrawal timeframe.

If you have a complaint about our service, contact our support team first and we will attempt to resolve it directly. If the matter is not resolved to your satisfaction within a reasonable period, you may escalate it to the complaint procedure published on our platform, and you retain the right to refer unresolved disputes to the alternative dispute resolution body nominated by our regulator.

These terms are governed by the laws applicable to our licence issued in Curaçao, without prejudice to mandatory consumer rights in your country of residence.

Changes We May Make

We may amend these Terms and Conditions at any time to reflect changes in law, regulation, our licence conditions or the operation of our platform. Each revision is published on this page with a new effective date, and we will notify registered players by email or an in-platform message before material changes take effect.

If you continue to use your account after the effective date of a change, the revised terms apply to you. If a change materially affects your rights, you may close your account before the effective date and the previous terms will govern the closure and any outstanding balance.

The version of these terms displayed on this page at the time you access our platform is the version in force. We recommend you review it regularly.

Frequently Asked Questions

When do these terms take effect for me?

They take effect as soon as you complete registration and confirm acceptance. By playing on our platform you also accept any later revisions published on this page.

How old do I have to be to play at Aladdinsgold Casino?

At least 18 years old, or the higher legal minimum age for gambling in your country of residence if that applies.

Why do you need my documents before my first withdrawal?

We are required to verify your identity, address and payment method under our licence conditions before releasing funds. Verification takes up to 48 hours.

Can I reverse a withdrawal or open a second account?

No. Chargebacks and reversed withdrawals are prohibited, and only one account per person, household or IP address is permitted.

How will I know if the terms change?

We publish each revision on this page and notify registered players by email or in-platform message before material changes take effect.